I had been left with a huge hole in my heart not being able to see my grandchildren, as I love them so much. Before I met Bristol Grandparents Support Group , on the surface I was functioning but inside, my emotions were raw. I felt ripped apart it didn’t leave me, I woke weeping everyday. Meeting Jane, prevented my feelings getting any darker, listening to others in the same situation. What was important was that the environment created by Jane as Marc, felt safe as the womb. Warm, friendly, knowing exactly what it feels like at every stage, caring, sensitive and managed in a professional way without formality. The group gives me a feeling of acceptance, because all the grandparents in this situation suffer the feeling of shame and failure as well as the pain, longing and regret. Everyone there knows all these feelings. Listening to others stories in a completely open, safe environment means that you learn to cope. I have heard some situations that are worse than mine which gives a sense of balance and hearing positive news when some grandparents are reunited gives me real hope, which in itself is healing. After a meeting, I feel I can cope a bit better until the next meeting. When the next meeting is due, I really feel I am beginning to wear thin and feel more desperation and hopelessness and am screaming inside for help. I can’t see any service in the NHS that can compare with the well-being that is created by the group. Jane and Marc offer their own home, to anyone, and it costs nothing. Although the group consists of people from all walks of life, the atmosphere is always the same all through the seasons. Relaxed, calm, warm, healing, uplifting, it’s like coming home really. The feeling of support is really strong and powerful. It is empowering. Thank you.