When you run a helpline  it is vital that you respond to a call or an email as quickly as possible. If we are not available on the phone there is a message asking for your contact details and we get back to you as soon as possible.

When a grandparent contacts us they are feeling isolated and alone, they need to hear a friendly voice at the end of the phone.

Each contact is individual and personal to that caller, the response should not be, “Oh we hear that all the time,” listening is a skill, and allowing the person on the other end of the phone to feel they can talk freely without interruption is important.

Grandparents who have only just been denied contact are in shock, and disbelief they need to be supported.

The last thing they want to hear is, “You will get over it, or pull yourself together,” they are grieving their loss and have to go through all those stages of grief.

As time passes, the healing process does begin, but it is different for everyone.

Being pro-active in something is often helpful, so maybe supporting others is a good way to heal.

We do all have to accept that there will be days when we just don’t feel like getting out of bed, and thats ok because the next day will be better.

I read this today and think it is so appropriate “There is literally nothing in nature that blooms all year long, so don’t expect yourself to do so.”

Jane